Discussion: Management Programs NURS 3214
Discussion: Management Programs NURS 3214
Module 2 Discussion
DQ1 How can conflict in the workplace affect the quality of care for the clients? Describe examples and techniques you have seen.
DQ2 1. How do you define quality of care?
2. What factors can you control, as a manager, for your staff to provide high-quality care (which factors are internal and which are external)?
3. If an organization is deciding between several quality management programs which would you recommend and why?
7 Quality Management Principles ISO 9001:2015 Diagram
Customer Focus. …
Leadership. …
Engagement of People. …
Process approach. …
Improvement. …
Evidence-based Decision Making. …
Relationship Management. …
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Why Quality Management Matters?
Quality management says a lot about the ethics and integrity of a company. People prefer to work and do business with companies that care about giving customers the best quality possible for the money they are spending. Some of the benefits of quality management include:
Increased customer satisfaction: When customers know that they can count on you to provide a reliable product, they will return time and time again as well as spread the word among others. Increased customer satisfaction leads to a positive company reputation, better longevity, greater profits and a more stable organization.
Reduced costs: Honoring warranties, remaking products, scrapping failed products and employing excessive quality control personnel increase costs for a company. When your quality management program is working well, all of these costs are drastically reduced, widening your profit margins and speeding up your growth.
Increased quality: When a quality management program is efficient, product errors are greatly reduced, with more products and services going out to the customer correctly the first time around. When you have an established pattern of fewer errors out of the gate, efficiency increases along with customer satisfaction.
Positive morale: Employees on all levels feel better about working for a company with high ethics and integrity that offers quality goods and services. When employees feel they are making a real difference with what they do, it fosters a sense of purpose and excitement about coming to work each day.
